Refund policy

Refund & Return Policy
Last updated November 12, 2026

Eligible single-item purchases are covered by our 60-Day Money-Back Guarantee. If your order arrives damaged, contains a defective product, or includes the wrong item, follow the instructions in Section 4. Those instructions apply to both single-item and bundle purchases.

1. 60-Day Money-Back Guarantee for Single-Item Purchases
If you are dissatisfied with an eligible single-item purchase (1-Pack), you may request a return within 60 days of delivery. Opened or partially used products are eligible, and you do not need to provide a reason.
- The guarantee applies to your first purchase of the product.
- Each customer may make one guarantee claim per product.
- Return the original product container and any remaining contents.
- You are responsible for return shipping on voluntary returns. Any original shipping charges are non-refundable.
- Bundle deals, multi-packs, wholesale purchases, and promotional quantity offers are excluded from this voluntary guarantee.
2. Bundle & Multi-Pack Returns
Bundle purchases and promotional multi-packs are ineligible for change-of-mind returns under the 60-Day Money-Back Guarantee. This includes Buy 2 Get 1 FREE, Buy 3 Get 2 FREE, Buy 4 Get 3 FREE, and other discounted multi-unit offers.

If an item in your bundle or multi-pack arrives damaged, is defective, or is incorrect, follow the reporting instructions in Section 4. These restrictions do not affect your rights or remedies under applicable law.

3. Items Ineligible for Voluntary Refunds
The following items are ineligible for voluntary refunds, except where required by law or covered by Section 4.
- Bundle deals and multi-pack purchases
- Promotional Buy X Get Y offers
- Wholesale or bulk orders
- Gift cards
- Complimentary promotional items or free samples
- Single-item purchases outside the 60-day return window
- Final-sale items clearly identified as non-returnable before purchase

4. Damaged, Defective, or Incorrect Items
This section applies to single-item purchases, bundles, and promotional multi-packs.

Items damaged on arrival or wrong items received. Contact our customer service team and send clear photos of the item and its packaging within 48 hours of delivery. Include your order number and a brief description of the issue.

Product defects. If you discover a defect, contact our customer service team as soon as possible, preferably within 7 days of delivery. We will review defect reports submitted within 60 days of delivery. Include your order number, a brief description of the defect, and clear photos where possible.

If we confirm the issue, we will offer a free replacement or full refund, as appropriate. If we require you to return a confirmed damaged, defective, or incorrect item, we will cover the return shipping costs. No restocking fee applies.

Nothing in this section limits your rights or remedies under applicable law.

5. How to Request a Return
Change-of-mind returns. For an eligible single-item purchase, contact our customer service team within 60 days of delivery using the contact information on our website. Include your full name, order number, and the product you wish to return. You do not need to provide a reason.

Damaged, defective, or incorrect items. Follow the reporting instructions and deadlines in Section 4.

After reviewing your request, we will provide return instructions and the appropriate return address if a return is required. Please obtain authorization before sending any item back. Unauthorized returns may not be processed.

6. Refund Processing
Once we receive and inspect an eligible return, we will notify you of the refund decision. Approved refunds are issued to the original payment method and are generally processed within 5–10 business days after we receive and approve the return. Your bank or payment provider may require additional time to post the refund.

For voluntary returns, you are responsible for return shipping. Any original shipping charges are non-refundable unless the return results from our error. A restocking fee of up to 15% may apply to eligible change-of-mind returns where permitted by law. We will disclose any applicable fee before the return is finalized.

Confirmed damaged, defective, or incorrect items are exempt from restocking fees.

7. Exchanges
We offer free replacements for items confirmed to be damaged, defective, or incorrectly shipped.

Exchanges for non-defective items are unavailable for bundles and promotional multi-packs. If your single-item purchase qualifies for the 60-Day Money-Back Guarantee, you may request a return under Section 1 and place a new order if you wish.

8. Late or Missing Refunds
If your refund has not appeared within 10 business days of approval, check your bank account or credit card statement and ask your bank or payment provider about its processing time. If the refund is still missing, contact our customer service team so we can check its status.

9. Order Cancellations
Orders may be canceled before shipment if they have not entered the final fulfillment stage. Once an order has shipped, cancellation may no longer be possible.

Eligible single-item purchases may still be returned under Section 1. Bundle and multi-pack purchases are subject to Section 2.

10. Contact Us
For questions about returns, refunds, cancellations, or product issues, please contact our customer service team using the contact information on our website.

Nothing in this policy limits your statutory consumer rights or remedies under applicable law.